Shipping, Tracking and Delivery
- I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
- Can you ship to a PO BOX?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
- I did not receive all of the items in my order!
- My tracking information says my order was delivered, but I didn’t get it, or it is arriving later than expected.
- Can you change the shipping speed on my order?
- Can I send an order to multiple addresses?
- I placed multiple orders; can I combine the orders to pay less shipping?
- My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”.
- Where do you ship from?
- When will I receive my item?
- What is your general shipping policy?